Student Complaints and Grievances

Madisonville Community College is committed to providing an excellent experience for all of our students. However, we realize some situations may arise which students need to share a complaint, concern, or grievance. Complaint and grievance procedures are designed to assist students who have a perception of unfair and/or unlawful treatment.

Students are encouraged to communicate with the college personnel involved in the dispute as soon as possible after the incident. Many times problems can be handled through respectful discourse and the college is committed to being a good partner in looking for solutions with students.

After speaking with the faculty or staff member involved, the student should next meet with the supervisor of the academic division or college department. If the situation cannot be resolved to the satisfaction of both parties at that point, then the appropriate dean should be contacted to seek a resolution. These offices are listed below:

  • Chief Academic Affairs Officer - Issues related to the classroom, library, faculty & academic concerns
  • Chief Business Affairs Officer - Issues related to campus safety, security, bookstore, and collection procedures.
  • Dean of Student Affairs - Issues related to admissions, financial aid, student conduct and student organizations

It is beneficial to discuss the problem with college personnel prior to filing a formal complaint. College personnel are available to students to discuss any issues that may arise.

Cases of an Alleged Violation of Student Academic Rights

This includes grade issues, informed notice of course content and course grading criteria, etc. Generally, the student appeals to the appropriate Division Chair in writing. If resolved by the Division Chair, the case ends. If not, the case is referred to the college's President/CEO or designee (Chief Academic Officer). If resolved by the college President/CEO or designee (Chief Academic Officer), the case ends. If not, the student files a written request for a hearing by the Appeals Board. All parties are invited to file written statements. The Appeals Board decides whether or not to hear the case. If the Appeals Board decides to hear the case, a hearing is scheduled and a decision is made and the case ends. If the Appeals Board decides not to hear the case, the case ends. (Source: the KCTCS Student Code of Conduct which outlines the complete guidelines, a specific timeline of student actions and responsibilities, and the college's role in the process)

Cases of an Alleged Student Non-Academic Offense

This includes violation of computer usage policy, falsification of student records, disorderly behavior, etc. First, the Dean of Student Affairs discusses the discipline issue and the proposed sanction with the student. If not resolved, the case is referred to the college's President/CEO. If resolved by the college's President/CEO, the case ends. If not, the student files a written request for a hearing by the Appeals Board. All parties are invited to file written statements. The Appeals Board decides whether or not to hear the case. If the Appeals Board decides to hear the case, a hearing is scheduled and a decision is made and the case ends. If the Appeals Board decides not to hear the case, the case ends. (Source: the KCTCS Student Code of Conduct which outlines the complete guidelines, a specific timeline of student actions and responsibilities, and the college's role in the process)

Student Discrimination Procedure

This includes complaints that a student feels he/she has been discriminated against or harassed because of their race, color, national origin, sex, sexual orientation, marital status, religion, age, veterans status, disability, beliefs, etc.) First, the student should pursue the informal procedure found in the KCTCS Student Code of Conduct, Section 1.2.1.1.1. If the student is not satisfied with the result of that process, he/she may pursue the formal appeal process found in Section 1.2.1.1.2. If at the end of this process the student is not satisfied with the response, he/she may file an appeal with the College Appeals Board pursuant to Section 1.2.8.1 of the Code of Conduct. (Source: the KCTCS Student Code of Conduct which outlines the complete guidelines, a specific timeline of student actions and responsibilities, and the college's role in the process)

Formal Grievance Procedures Involving Alleged Discrimination or Harassment