Distance Learning Services

Student Services

How can you get Student Services as a Distance Learning student?
- Go to http://www.kctcs.edu/distancelearning/StudentServices.htm
Where can you find your distance learning advisors?
- Go to http://www.kctcs.edu/distancelearning/DLAdvisors.htm
How do you fill out an Online Problem Ticket?
- Go to http://www.embanet.com/helpdesk/learner_form.asp
Where can you find Student Tutorial for Online Courses?

Go to http://www.kctcs.edu/distancelearning/tutorials.htm

How can you get help?
- Local at Madisonville Community College (MCC)
  - Email / Technical / Computer Laboratory Support
    - Please visit our IT Helpdesk at room 227, John H. Gray Building (north campus) or call the IT Helpdesk (270) 824-8604 , if
  - Blackboard Support
    - If you have problems/questions about using Blackboard, contact Debbie Wright at (270) 824-8614.
  - Library Support
    - Please visit our two libraries for extended on-campus and online library services, please find more information on the library web site or call (270) 824-1722
  - Tutor/Learning Support
    - Please find two locations to get academic assistance and motivational support at the Learning Center web site or call (270) 824-8671
    - Tutoring Contacts
      Camille Richmond, Health Campus, 270-824-1721
      Marc ella Davis, North Campus, 270-824-8671
      Cris Crowley, technical Campus, 270-824-1818
      Chandy Melton, Madison Square Mall Site, 270-824-1819
  - Career and Academic Planning (CAP) Center
    - Please find helpful resource for students from the beginning of their college career through the end at the CAP web site, or call (270) 824-8621
  - KCTCS 24/7 Helpdesk
    - Call Toll Free 1-866-590-9238
- Distance
  - Blackboard questions or technical problems,
    - Go to http://www.kctcs.edu/distancelearning/Help.htm
  - Blackboard Online Support to answer questions about how do you do this/that in Blackboard
    - Student Support
    - Faculty Support
  - KCTCS 24/7 Help Desk to
    - Answer questions about users/faculty/courses association and Bb functionality and training issues., call Toll Free 1-866-590-9238
      Open 24 hours a day, seven days a week
  - Questions about the Kentucky Virtual Library (KYVL)
    - Call the KYVL Helpdesk (24/7) at Toll-Free: 877-588-5288
  - KYVC Call Center/Helpdesk
    - Answers questions about users/faculty/courses association and minor PeopleSoft issues/discrepancies, call Toll Free 1-877-740-4357, Monday - Thursday - 8 a.m. to 6 p.m. ET, Friday 8 a.m. to 4:30 p.m. ET
KCTCS eLearning FAQ's

Where can you buy book or find a bookstore?
- Go to http://www.kctcs.edu/distancelearning/bookstore.htm
How do you access to the library services?
- Go to http://www.kyvl.org
How can you do research?
- Go to http://www.kyvl.org/html/tutorial/research
How can you get help with my distance learning homework?
- You can receive the free tutoring services at various campus, please go to http://www.kctcs.edu/distancelearning/tutoringservices.htm to find more information of each campus's tutoring services, or
- You can find Online homework Resources by going to http://www.kctcs.edu/distancelearning/homework.htm